Crimson Boards Returns Policy

    -Only products purchased directly from the Crimson Boards official website can be returned for a refund or an exchange within 30 days of arrival.

    Please be aware that:

    • The product must be in its original packaging including all content in perfect resalable condition. Damaged products may have the refund denied or incur a restocking fee based on the level of damage.
    • You MUST contact our customer care team to initiate a refund process, if any item or orders are sent back to us without a confirmation, the refund may be voided.
    • Return shipping costs WILL NOT be covered nor a return shipping label will be provided.
    • We do not accept product exchanges if you have purchased an incorrect product, but do accept return for refunds.
    • Replacement products CANNOT be returned for a refund.

    In order to return the product to us, you must Contact Us with your order number and and list out the exact product(s) being returned.

    We strongly recommend choosing a mailing service with tracking option for the return package. If the package does not reach us safely, we are unable to issue any refund. We are not liable for lost or stolen packages during this return transit.

    Once we have received your package, it will take 2-10 business days for our quality assurance team to verify the contents meet the conditions above. We will then contact you via email about the refund.

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